Hi, I've used the upgrade cert on an upcoming flight. Upgrade available and applied, I spoke with several agents, they all said they will not reissue the ticket. Is this correct ? I can see upgraded flight and seat on aa.com, but when I pull the e-ticket, it's still showing original flight and seat.
also, I can no long click aa.com to check receipt.
They all said they never reissue Business extra upgrade. I cannot see receipt because the record is different to system. Pls confirm this is correct. Thanks