Originally Posted by
villox
United seems to think they can only offer a GS checkin if they have the resources to have someone with a yellow scarf or tie operating it. I'd be happy to check-in at the counter with a regular agent - all that's necessary is a dedicated lane.
Totally agree! I told them there is no “new” resource needed. Of the 2-3 agents checking in the biz, 1Ks and our platinum friends, one can move under a GS banner so technically, there are still the same amount of people working there. And when no GS present, they can help others ... like at all the other airports. No need for a yellow scarf — computer works the same for any of them.
I see this as a UA trial balloon.