Originally Posted by
NightFury1
Are you saying that my review is worth less because I didn't pay for it?
No, I'm saying that you went into your stay with expectations too high based solely on the happenstance that you saw that your room rate was $800/night at some arbitrary point in time. Again, a value comparison has to be made in context.
As I noted in the respective post, the issue with service at the Andaz is that the GM didn't even care. That shows a systemic problem, not a "variable".
Originally Posted by
Beltway2A
I'm firmly in this boat. The Andaz has a stunning-looking hard product and I had booked it for ~$480/night, but ended up cancelling in favor of a repeat stay at the Conrad. The service has been phenomenal every time I've stayed and Mr. McInnes and the staff have been nothing but accommodating to me. One of these days I'll branch out and try a different hotel, but the Conrad makes it very difficult.
Tokyo is spoilt for choice in the luxury category, but I agree that it's tough to pay more for other properties as the value proposition of the Conrad (as I've posted before in this thread - points for base rooms, paying for suites) is just crazy for Tokyo. I've become addicted to the specialty suites at the Palace but that's just a different price category, and my last stay at the Palace was less than perfect which has me looking back at the Conrad. Splitting stays among different properties in Tokyo is a great option too.