Originally Posted by
stargold
There is no charge for the service, but you can only get on if you have a booking for the bus leg.
And you can't get a booking for the bus leg if your ticket is an award issued by a partner.
I would start thinking about alternative arrangements. Taxis (and even Uber/Careem in Lexus) will be roughly in the 300AED range, which always strikes me as quite cheap for a 120km journey.
Thanks for your input stargold, it is unfortunate I won't be able to use EY's shuttle bus service.
300 AED does not sound too bad considering the distance to AUH as you said, so I might as well just use a cab.