Originally Posted by
gengar
I'll never stay at Andaz Tokyo again as the
service is terrible. As I've posted in this thread, service at Conrad is exemplary in comparison. Even price no object I'd stay at the Conrad Tokyo in a king bay view suite over the Andaz Tokyo base suite, and the Andaz is asking an embarrassing 145,000¥/night for it over the same dates I mentioned above that the Conrad is asking $550.
As also noted in the Andaz Tokyo thread, you're much more likely to get an upgrade / be treated well if you're a social media influencer than you are as a Glob - all the more reason to avoid that property like the plague.
I'm firmly in this boat. The Andaz has a stunning-looking hard product and I had booked it for ~$480/night, but ended up cancelling in favor of a repeat stay at the Conrad. The service has been phenomenal every time I've stayed and Mr. McInnes and the staff have been nothing but accommodating to me. One of these days I'll branch out and try a different hotel, but the Conrad makes it very difficult.