Originally Posted by
PanAmWT
At terminal G, GS is now combined with Plat and 1K and Polaris. The leftmost line is for 1K. When I asked an agent today, she said "you guys have your own Global lobby at T3"
For GS Clear members who check in bags for international flights, this is a huge degradation. Instead of being escorted by Clear directly all the way to the x ray entrance, the T3 GS lobby means short cut only to the TSA ID check, and then join the often congested lines for the x ray, before walking to terminal G. Unless one wants to join the long check-in lines at international terminal.
About 8 of us GS (unrelated to each other) rebelled and stood in the place where the GS line used to be. Just acted like they forgot to put up the GS sign. With 1K, biz, AND platinum all together, the line was just as long as economy check in.
A flurry of phone calls ensued by the agents there asking someone on the other end what to do — confusion took over and in that confusion, a few of us were taken while eventually others were sent to the end of the line. The agent who took me could not believe they got rid of that GS line and wanted it back as much as we did since it is no fun processing a GS who stood in line for 15 min.
Yes, can walk from T3 but if with kids or elderly or hobbled, but don’t need a wheelchair, it is a long walk. No reason they can’t have the GS line and take 1Ks or biz if no GS are there and no reason a non-GS agent can’t staff that line.
As another poster noted, slowly many benefits are being rolled back. Or, as one platinum pax in line noted, we all fly the same amount. Sigh.