Originally Posted by
physioprof
You had a lot more patience trying to reason with the first agent than I ever do. The instant I realize that there is resistance to what I want to do, or ignorance of the Global Services benefits, I immediately say, "Oh, I just realized I need to figure something else out about this trip. Thanks so much for your time! I'll call back later."
The other day I had a schedule change, for a PN upgraded flight (BOS-SFO) that resulted in a 90-minute later arrival, not good for me. So I asked to be put on an earlier flight, and the GS agent refused saying there was no PN. I pushed back saying it was UA's change that caused this, and they should open PN. Yeah, I should have HUCA'ed by then. After the second refusal, I politely asked her to check with a supervisor. Three minutes later, I was on the earlier flight. Maybe we should call this a SUPCA?