Originally Posted by
Finkface
According to
https://www.delta.com/ca/en/change-c...flight/#24hour you must cancel before departure.
Cancellation request must be made by midnight of the day after the eTicket is purchased or midnight of the departure date of the first flight, whichever comes first. Cancellation request must be made before travel commences for the first flight.
Thanks. Just what I thought (it makes sense somehow).
Only problem is: they do not respond! In addition to Twitter and phone I now also tried their Messaging function on the website. Just no reaction from them. So I can prove that I have made the requests before the flight, but they didn't manage to answer. I hope they are sensible and won't tell me "we were busy, but that's your problem"