Originally Posted by
physioprof
You had a lot more patience trying to reason with the first agent than I ever do. The instant I realize that there is resistance to what I want to do, or ignorance of the Global Services benefits, I immediately say, "Oh, I just realized I need to figure something else out about this trip. Thanks so much for your time! I'll call back later."
Learning quickly to HUCA. In brief called GS desk about random seat changes told "the computer did it and nothing they could do". I accepted this but later called GS desk about another issue regarding luggage and mentioned the seat issue to the new GS agent. After helping me with a minor baggage issue he immediately got ALL of my seats back in about 5 mins. I must admit there seems to be a HUGE difference among the GS phone agents and the knowledge about the status/product. I had another agent quote me a one way price on a RT ticket and I requested purchase of the flight. After discovering mistake and making a similar mistake a second time a "supervisor" came on and apologized about the run around and rate errors and gave me the RT ticket for the one way price.