FlyerTalk Forums - View Single Post - Late pick up issue
Thread: Late pick up issue
View Single Post
Old Jul 22, 2019, 4:39 pm
  #11  
noah
 
Join Date: Apr 2000
Location: PDX
Programs: DL Plat, UA Plat 1MM, AS MVP, Hyatt Discoverist, Avis Presidents Club, Hertz President's Circle
Posts: 3,938
Originally Posted by sanmandude
Let me give an example here from my personal experience. The booking was from 9.30 am Day 1 to 9.30 am Day 2. I picked up the car at 8.45 am. When the contract was printed, my total charge was higher because the Hertz system calculated the total rental duration from 8.45 am Day 1 to 9.30 am Day 2. I told them right there to change the drop off time to 8.45 am & a new contract was printed with my original rate.

What I don't know & would be good to know is what if I had NOT got my drop-off time changed & instead brought the car back in before 8.45 am on Day 2. What would I have had to pay in that case?
The contract has an estimated total based on the information in the system -- in your case it added an extra day to reflect the return 45 minutes later. You would have been charged based on actual usage of the car.
noah is offline  
Reply