Originally Posted by Ilove2fly

Not exactly. I had to cancel an award ticket within 24 hours just last month. I had to call to get the miles and $$ refunded. It was a bad day at AA. Waited about 2 hours for AA to call back. I am a plt BTW. This is the first time I had ever canceled an AA ticket online (because of the long phone wait). Did not save me any time just confusion. That cancel button is an efficient one. On United.com, it is a two step process. Click cancel and you are presented with a confirmation about cancellation, how the miles/money will be refunded and the final cancel button. On AA there was no confirmation to cancel. Click that button and it was done. The notice about call AA to get refund happens after it is all over. Took me by surprise.