Originally Posted by
mika911
My upcoming trip has a "cancel" button at AA's website even though it is beyond the 24 hour window.
If I actually went through with the button, what would it do? Would it give me flight credit back beyond the "change fees?"
The site is confusing to me as it would make you think I'm still in the 24 hour window that ended several days ago.
Thank you so much!
The cancel button cancels your itinerary...you can do this anytime from the time you book the trip until you've flown the last flight. Nothing confusing about it.
If you cancel within the 24 hr window then you'll be automatically refunded. If you cancel outside of the 24 hr window, nothing will be refunded automatically. You'll need to call AA (or use prefunds.aa.com) to process any refund or book new flights using any remaining credit.
When you do cancel online like this, AA sends you a handy cancellation email that lists your PNR and ticket number, which is needed when you call AA to rebook using any value left on the ticket.