I was stuck in the MSP storm last Monday, 7/15, and I submitted a request for delay verification the next day, 7/16. I haven't heard back yet, coming up on close to a week now.

How long does this process usually take? I need to make a claim on my trip insurance, so this is a requirement for me. I have called twice and the representative's do not seem to know what I am asking for, but times they have sent me incorrect info, first it was just a flight verification, and the second time was just a receipt, not what I needed at all.