FlyerTalk Forums - View Single Post - Some Additional DONE4 Help/questions - Please
Old Aug 21, 2004 | 4:36 am
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Guy Betsy
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Originally Posted by newcx12345
I will stay away from AA if I am you.

Ususally it also depends on what is the higest commission your TA gets from the airline. Therefore they might refuse to print it for you due to lower commision.

usually in Aus we have to use QF's plate on the ticket, but I always insist my TA to issue it on BA or CX's plate.

I find the Reservation staff @ BA and CX = much more helpful than AA (which half of the time have NO IDEA about anything.
That is a bias observation. AA is excellent in ticketing issues outside the USA. Most of their GSAs are very well versed in issuing RTW tickets and WAW should be no exception. What newcx12345 may have encountered are US check-in agents which are a totally different ball game. The problem within the USA is that check-in agents can only issue/reissue simple domestic/international tickets. Anything more complicated than that, ie RTWs must be referred to the International Rate Desk and that takes time.

johnny is talking about GSAs in WAW though. Did he even mention a TA here? I suggest that you, newcx12345 stick to issuing your tickets through the airlines. It is very wrong of you to say that agents will issue tickets according to commission levels and will refuse you a ticket if you refuse to be issued on a particular airline plate. Airlines still have to abide by the rules of the RTW. Even though on the RTW rules it says that one may issue the ticket with any Oneworld partner, the rules pertaining to travel agents may be different. In Canada and and most asian counrties at least that I know of anyway, airlines insist that travel agents issue their RTW ticket on the first international outbound carrier. Agents have to abide by this ruling, because they rely on the airline to quote the final fare with all taxes included. If a passenger insists on getting the ticket issued on say QF but the first international carrier is on CX, the agency must get the fare calculation from CX as QF's rate desk will refuse to calculate the ticket for you. However if you are to walk into the QF ticket office and say you'd like to issue a RTW ticket, they have to issue it according to Oneworld agreement.

Last edited by Guy Betsy; Aug 21, 2004 at 4:38 am
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