FlyerTalk Forums - View Single Post - What exactly can/does the AC concierge do?
Old Jul 20, 2019 | 8:38 am
  #660  
SteadyAT
 
Join Date: Sep 2009
Location: YYZ
Programs: Hilton Diamond, Marriott Bonvoy Lifetime PE, AC Altitude SE100K-1MM
Posts: 308
After having been denied an extra blanket or extra pillow while onbaord multiple TATL over-nighters (SD would say there were no extras), I do email the concierge to request an extra blanket as my goal is to sleep while traveling to my destination. I have also noted tight connections (booked on AC) and asked that the concierge at the destination monitor and protect me on the next connecting flight if my first flight is late arriving. I assume this is what they should do, but I send the email just in case. At the same time, I have had a concierge meet me at the arrival bridge without my request, and I have declined any assistance.

My emails with requests are worded politely (IMO) and I always couch it in "If possible..." If they offer services I do not need, I simply politely decline. We all have different styles of travel. I'd like to see myself as an experienced traveller whose goal is to get to my destination as comfortably and seamlessly as possible. I didn't realize I could be perceived as princessy with making requests but if so, I"ll happily wear a tiara!!

Last edited by SteadyAT; Jul 20, 2019 at 12:53 pm
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