Since the introduction of CE on domestic routes, I have travelled predominantly from NCL/LBA to LHR and in the main, the crews have done a sterling job in delivering the CE service when time is clearly against them.

Over the last few months I have noticed a considerable decline in service. This is based predominantly on one thing - loads in the CE cabin. As a case in point, I flew on the LHR-NCL yesterday evening and we had 11 rows in the CE cabin on a 321. I was unfortunate enough to be located towards the rear of this cabin and by the time the crew got to me I had no choice in meal (it happens and no great shakes) but the meal was simply not fit for consumption (I am certainly not a fussy eater) and the cutlery was dirty with food still caked on my knife and fork. Drinks service followed a while later so literally had to down my drink in 5 minutes.

What struck me was the fact that the crew were clearly trying their best but ultimately it is wholly unfair on them as to adequately serve 11 rows of customers on such a short flight is next to impossible. I found myself getting stressed just observing them rushing around! They are being set up to fail and frustrating passengers in the process.

I fully understand and support the principle of introducing CE on domestic routes but I firmly believe that now is the time for BA to reconsider load factors versus a satisfactory level of service. 11 rows is simply not manageable and I for one take great exception to paying for this sub standard service. To that end, I will now simply not book this cabin and only accept if connecting onto an onward flight.

I would be interested in the thoughts of others on this as surely I’m not the only one to be so frustrated!