Originally Posted by
canadiancow
I'll agree on "deserved", "within their area of responsibility", and "[within] their comfort zone".
But I can absolutely decide if something's too much.
It's too much if:
1. The recipient doesn't want it, or
2. The recipient doesn't need it, and it takes a concierge out of service who could be otherwise helping passengers who do need assistance
Escorts in Canada/US almost always fall into category 2, and often 1.
But focusing on 2, if you're the only SE flying that day on a route where J pax are not eligible, and you request an escort from check-in to the lounge and from the lounge onto the plane, and you ask for special blankets to be left on your seat, then I still think it's stupid overkill, but it's not hurting other passengers too much (though at stations where this is possible, the concierges generally perform other tasks too).
But the second you request an escort somewhere like SFO, you're REALLY screwing everyone else. There are rarely 2 concierges on duty. Taking the only concierge out of service when (as an example) on my current AC 738, there at least 30 eligible passengers for concierge services, for a "feel good" benefit, is just selfish.
And I'd prefer if AC told them to just say no.
Hmm. If we never use the service in case anyone else might need it more will probably become defunct. If request assistance they always say will monitor and assist if needed or have capacity. Presumably as adults they have capacity to make judgements - and have radios so can leave and go assist elsewhere if you are looking good.
I am not seeing the issue myself.
Some passengers may request a bit more often than others but so what - they may have different needs. For eg I sometimes call and ask for help for a tight connection becuase they will call and ask GA not to close out as am at top of escalator down to gate. Not to run with me. That’s saved me many times.
And have asked for pillow a few times with sore appendages as have been told off too many times by SDs for daring to ask for a spare pillow.
Princessy behaviour is not gender / cultural. But asking for a pillow isn’t princessy. Jumping a queue without consent of the jumped maybe, but in my experience concierges usually ask nicely if they are taking someone queue jumping.