This is fun and since you're talking about me.....

Extra blankets and pillows

When AC's deflated seat crap started causing me a lot of problems on the 16 hour HKG flights a long time ago, an AC Director told me:

"If your seat deflates, ask for an extra pillow." I replied saying that there are rarely extras on my long-haul TPACs now. There used to be spare pillows above 5A on the 788s and above 9-11K on the 777 40J, but it's rare now. (Note: we all know the pillow will not help much, but it was their suggestion nonetheless.)

This Director then said: "Ask the concierge to request an extra pillow and blanket for your flight".

The conversation with this Director included the topic of the deflated seats, as well as the responsibilities of concierges and it was in this conversation where I learned about how they can do what is comfortable based on their personalities and culture.

Conversations with Concierges

We did take them out for dinner, drinks coffee. We learned all kinds of things. But we didn't think it necessary to post about what we learned on a public forum. The have opinions about many of us.

SE "Coddling" and attention, or not

Quite a few of us have had some service failures not just by some of the newbie kiddie concierges, but also by SDs and such. When a concierge at one station has to repeatedly request something from the concierges at a main hub and it is not delivered and there is no response or follow up, do we blame the SE?

When a seat is deflated at boarding and the SE, MM, SEMM, 10MM, asks crew to call maintenance and they refuse because they admit they just came from rouge and don't know anything about deflated seats or what to do, do we call the concierge and have them intervene?

Is this what a concierge can do for us?

What about a SE who needs a shower while doing a same-day turn and the wait is too long and the concierge makes some calls and voila, shower available... is that what an AC concierge can do?


As I noted above, if anyone has an issue with what they perceive to be overly special treatment delivered to any SEs, they can certainly contact AC.