Originally Posted by 24left

I am quite sure the airport concierges are trained on what their job responsibilities are with regards to SEs, plus "paid J day-of" travellers. If they offer an escort for whatever reason, it is they who have determined that it is something they should do. If they have helped secured a last minute hotel res when SE etc has arrived without one, it is a great help. Same with arranging a car service. Or a SPML.

I find there is a cultural component that lends to the graciousness of concierges at the Asian stations. My experiences for the past 6 years on these routes collectively, is that they are quite capable of determining how best to utilize their time. Some of them are experienced, have been on the job for years and are magical. Others are still learning but still make many things easier for us.

An exec at AC explained to me that while the concierges are trained with the tasks AC wants them to perform, they are also encouraged to do what they are comfortable with based on their personalities and cultures.

I don't think anyone here can judge where a concierge's time is best used. If someone is not satisfied with the service they are receiving, or not receiving, there are ways to let AC know.

If those who post here about great service they received from concierges and are going to be criticized for what some perceive to be wasteful, then I think some may choose not to post.