Suspended
Join Date: Dec 2002
Location: London (LCY)
Programs: BA bronze, Hilton gold, Marriott gold, IHG plat, Meliá gold, Radisson gold, Hyatt disc, AmexPlat
Posts: 977
Unable to open suitcase after BA flight
I flew LGW-AGP last night with 23kg checked baggage (78cm Samsonite Aeris with TSA lock) and cabin baggage. I packed everything that I needed for the first night and first day in my cabin baggage. I tried to open my checked baggage this evening, at the end of the first day. I noticed that the two latches on the sides were no longer locked (but nevertheless refastened) and the combination has been changed, which has remained unchanged for 5 years. Therefore I cannot open it. The side catches being unlocked indicates that the suitcase was searched at LGW.
I believe that I (or hotel staff) will need to break the suitcase open in order to access my essential belongings, given that the combination no longer works. I have tried to phone British Airways but they don't answer. Given that time is of the essence and I can't wait days for BA to respond to a written enquiry, what should I do?