Originally Posted by
wilsnunn
So this comes back to again the issue that it was only because of the call center queue that he was unable to change. And had he been able to get through he would have been able to change.
Sure, and mid week, mid winter this gamble would have worked. I suppose he has nothing to lose by asking Customer Relations to look at it and show mercy, but he won't have much of a case if he is relying on call centre never having queues of this sort of length. I'm uncomfortable at the idea that this is anyone's responsibility other than the person with the ticket.