Originally Posted by
cauchy
To me there seem to be two distinct issues - (1) when is the last opportunity to change the ticket, and (2) what if BA is unable to accept instructions to do so.
Saying "you can change before departure" is not the same as "you can change before check-in closure". Surely it must depend on the exact wording BA uses?
I seem to recall seeing somewhere on his booking details (but I cannot seem to find it now) that changes can be made up until the time of departure, so I am not sure if the time that check in closes actually makes a difference here.
EDIT: when he got through he was told something along the lines of "had you got through 10 minutes ago then we could have changed it for you" or words to that effect