Originally Posted by
ajcopley
OK let me clarify....."3 of them" never escorted me anywhere at any time upon landing....and "3 of them" never escorted me anywhere on my return leg. Upon landing in DEL, one of them showed up at baggage claim, with the other two coming over about 5 minutes later (those two very well could have been assisting others for all I know). The first one told me my bag was not on my flight, took down my info (what airline I was traveling on 6 hours later, etc), and done. Didn't see any of them again until 1 of them appeared with my bag at the Vistara check-in counter 6 hours later.
I totally agree that is a situation where a concierge is quite useful. I actually don't even mind so much there, since presumably when there were 3 of them, they were all standing somewhere easy to find by other passengers.
But the escort from check-in through all the formalities was probably (?) unnecessary to you, may not even have saved any time (escorts typically slow me down), and took them away from helping anyone else.
"Sorry, the concierge(s) is helping another passenger." is a phrase I've heard far too often when I'm struggling to make a flight.