First post so please forgive me if I am not addressing this correctly.
I applied for GE 24 Feb 2019 and have been waiting with a "pending review" since. Numerous emails have all come back with the company line......"due to extended government shutdown....etc"
I am at almost 150 days and my wife and I have a mid Sept trip planned to Europe. BTW, she applied 10 April, rec'd approval within 10 days and happen to find a cancelled appointment at local CBP office and rec'd approval and ID card within another week.
Anyway, I see some mention of escalating the approval process. Any help on how this is done will be greatly appreciated.

Thank you