Originally Posted by brenpull

Context is that there are 4 components to this refund process. They put in writing that they will provide refund on each of them:
1. Unused portion of tickets (we had dead car battery and were running late to flight and subsequently missed flight by about 5 minutes, but our luggage made the flight), which AA is supposed to be evaluating for monetary value. I won't get into the horrific experience we had with AA. Truly worst experience of customer service I have ever had. They now keep giving me the run-around on this and telling me they will re-submit and get right back with me - then they don't follow up. I can't get CR rep to call me back or respond timely. I have sent 11 emails.
2. Fee of $235.50 x 5 to secure return flight after not using first portion of flight. All fees supposed to be refunded, but only $200 per ticket was actually refunded. I have no idea why I was charged $235.50 per ticket. I was told I had to pay the fee x 5 or they would cancel our return flight.
3. Refund supposed to occur on 4 baggage fees of $30 each. Only 3 out of 4 actually refunded. I am awaiting 4th. We had to depart on cruise for Alaska without many of our clothing items.
4. Expenses due to lost luggage. I received a reimbursement check in the mail for these expenses.