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Thread: Need help with AA refund
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Old Jul 18, 2019 | 10:31 am
  #11  
zarkov505
 
Join Date: Mar 2013
Location: HSV (formerly AUS)
Programs: AA MM (like it matters!) All of my flying was personal travel, and COVID-19 stopped that.
Posts: 223
https://www.elliott.org/ has a list of executive contacts and a procedure for politely escalating a complaint up the chain.

Their recommended procedure is to write to the first person in the list. When he/she does not work the problem, or does not reply, go one step up the chain. Repeat.
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