Originally Posted by
craz
OP, I had a res for 2 nights at an IC and the 3rd night at another chain which was alot cheaper which I thought was around the corner, turns out its an hours walk. So I checked and the IC was available for pts still for the 3rd night, called IHG and told them I now needed a 3 night stay instead of a2 night stay and if she could please add the 3rd night. She said its all done and emailed me the 3 nights confirmation
Well I was just checking my IHG acct for something else and saw under 'My Activity" that what actually happened was my 2 night stay was cxed and the points refunded and a 3 night stay was then redeemed.
So although no damage done, it does seem that when making a change to ares at least with MR and IHG they will cx the old and make a brand new res. I have no idea if my csr 1st checked , I did and knew it was available Yes I could have made a new res just for the 3rd night but at times when a hotel is near capacity it may mean having to change rooms, so I prefer 1 res
IHG has always been like that, at least for award stays. It's known (at least here on FT) that you may not be able to shorten a stay if there's no longer availability. But my experience with MR is different. In the past I've both shortened and lengthened reservations when the hotel was at capacity, and it was done successfully within the same confirmation number.
(Admittedly this was several years ago, but I think MR reservation system hasn't changed).