FlyerTalk Forums - View Single Post - Changes you'd like to made at AM
Thread: Changes you'd like to made at AM
View Single Post
Old Jul 18, 2019 | 2:51 am
  #2  
garykung
FlyerTalk Evangelist
10 Countries Visited
20 Countries Visited
30 Countries Visited
15 Years on Site
 
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,807
Originally Posted by pjf66
For one, I think the online redemption system should be much improved and support more partners like Air China and Shenzhen Airlines. For those of us who live in the mainland, it makes it difficult to use AM having to phone in everytime and wait to redeem for a short domestic flight.
I do believe this is on purpose.

Nevertheless, CX is not as large as others. So it is not a surprise that CX will not dump more resources unless the division (loyalty program) can earn more revenues.

Originally Posted by pjf66
Also I'd like to see more local partners for those of us who live outside of HK. AM is still too geared towards the HKG market, but not much awareness in the mainland China area.
These local partners could join OW FWIW.

Also - AM is really a Hong Kong based program. It is similar to PhoenixMiles, which is a Mainland based program. Even with the addition of Air Macau, PhoenixMiles's approach is still pro-Mainland without any approach towards Macau.
garykung is offline  
Reply