Originally Posted by
Dave Noble
Why would there be any expectation of the fee being refunded - there was a charge applied for the choice he made to use a credit card for payment ; this was agreed to at time of purchase - did Qantas ever make any representation that the fee would be refunded?
Why would someone expect that it wouldn't be refunded? Most consumers wouldn't have a clue about the the intricacies of merchant/credit card provider relationships. Many might assume, that when the fare is refunded then so would the fee for making the payment as QF might get that refunded as well. It could easily be dealt with by a simple statement when paying by that method of payment "in case of cancellation by customer, card fee will not be refunded" . Clear, transparent, simple.