Originally Posted by
ajl1239
Really, only Americans would tolerate -- or invent in the first place -- this nonsense. It's absurd for *customers* to be reviewed by the person delivering a service, whether it's a taxi driver (Uber/Lyft) or an Airbnb honest. Maybe this made sense when people were literally sleeping on a blow up mattress in a studio apartment or sharing someone's car on the way to work, but now these companies are the same as New York City Taxis or Marriott.
It's about time someone challenged "the customer is always right."
As we were sitting in near-standstill traffic in our rideshare to LGA (Term C) on Friday, the driver was arranging in advance for pickups. He called the passenger on the phone to tell them it would be much faster if they could go upstairs to Terminal C departures (it literally would have taken him an hour or more to loop back down to the rideshare pickup area). Partly because of speakerphone and partly because of a heavy accent, the customer couldn't really understand what he was asking. You should hear how obnoxious these people can be! Then when I tried to chime in to clarify, one passenger flew off the handle - "Who's that?!? I am *NOT* getting into a car with someone else!!!" (No good deed...). This happened with 3 different potential passengers in ~10 minutes, with all calls ending with a brusque & dismissive "Well, just cancel the ride then".
People can be jerks.