I can't help but think they are looking for any excuse to keep me from getting the treasure trove of miles. I wish I could return the laptop, but I gave it to my niece as a birthday present. I'm not quite ready to give up entirely. Maybe I'll contact Apple and see what they have to say about whether or not the Government Store is part of the Apple Store website. Thanks to all for your input. I wonder if I can somehow take this matter to Small Claims Court?