Rather than open a discussion if the passenger here is "right" or "wrong" this whole debacle makes me wonder what you could do if an AA rep on the phone genuinely misinforms you. Assuming they won't pull the call? Cliffs Notes: Passenger tried to change a basic econ ticket on a multi-trip was "told" to make a new flight, whole trip cancelled as first/original flight wasn't "taken"
Main Article:
https://onemileatatime.com/american-...missed-flight/
Seems like it all boils down to what the phone rep ACTUALLY told him which we do not know. Did they tell him you need to book a new “flight” OR “trip/itinerary?” Sounds like he isn’t really detail oriented so I wouldn’t be surprised if he misunderstood what was being told to him. However, if they told him to book a new flight they DID mislead him.