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Thread: Connecting flights in Houston - ghastly experience
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Old Jul 16, 2019 | 3:58 pm
  #9  
YacozA
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Originally Posted by DominicB
I'm aware that when on connecting flights in the US you have to retrieve you bags at the first port of entry and clear Customs, which I duly did, and followed the signs for Connecting Flights - only to find that there was nobody from AA or BA in that area, and a TSA screener told me rather abruptly that if I was on American I would have to take my cases to Terminal A
Not withstanding the already mentioned fact about AA not taking bags for layovers >12 hours.
Seems to me you were misguided by TSA staff here; fully outside of BA and AA's control.
I'd say address your complaint to: TSA gave me incorrect airport information c/o TSA Complaints, Washingto... but we know they wouldn't read it.
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