Originally Posted by
SEA737
Programs do want to incentivize behavior, but credibility is an important factor in incentivizing behavior, so they can't just forget the rewarding aspect. A well-executed program has to be a credible one, and a credible one has to be a rewarding one (for past behavior).
True. In my opinion, the Aadvantage program is losing that credibility. I am having a very tough time finding award tickets for the flights I want to take.