This is where the Accor "system" fails.
- there is a 80% chance that the guest's name is Martin Rickman
- internally at Accor, messages and emails should be flying to figure out if a certain guest by the same name had a booking.
- if not, reach out to him by DM
- sort it out. Accor (via the hotel) caused a guest a problem. Sort it out for the guest! Not the other way around!!!
This is where I argue that in certain cases, Accor just doesn't give a damn!!