Originally Posted by
Martin Rickman
We have received a telephone call from Mercure Minsk Old Town to apologise for the cancellation, but they declined to explain the reasons and have refused our request for a refund (the booking was prepaid). Truly bizarre.
Dear Martin,
We received a few days ago the information that the hotel had to immediately stop any activity.
Regarding your upcoming stay and its refund, I strongly invite you to contact Customer Service to ask for their assistance.
Best regards,
Amy