My mother always told me not to fight in the mud with pigs as you’re never going to come out clean, but to be clear people were not just “talking” about Indians.

Firstly there was the assumption that of all Marriott call centres in the world with problems, the reason the Indian one is bad is because it’s staffed by Indians. Apparently not because of Marriott which is the cause in the rest of the world. Secondly, there was the suggestion that Indians just can’t do call centres “culturally” which first of all is a misunderstanding of how culture works in business and secondly is flawed because India is obviously and by some distance the world’s most successful call centre operator (you will come into less contact with them in the US than those of us in Europe and Asia because of timezone and maybe because of racism like here). Lastly there’s the suggestion that Indians in call centres can’t speak English. Not sure how many call centres in India someone making the claim would have visited or even come into contact with, but English is not just some random foreign language in India, at least not in corporate environments in Bangalore, Hyderabad and elsewhere where most call centres are based.

It is not being “politically correct” to call people out on abhorrent racist and ignorant comments. I’m not part of some left-wing no platform brigade, I just don’t like stupid racism.