FlyerTalk Forums - View Single Post - Poor customer service from Bonvoy agents [Retitled by moderator]
Old Jul 15, 2019 | 12:14 pm
  #24  
pinniped
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Originally Posted by EuropeanPete
I could imagine the quotation marks if his name was Charlie or Mark, but it was Jaspreet...
For companies that use Iowa call centers to handle their English-language traffic, do the call center reps take on nicknames when the inbound call is from India or elsewhere in English-speaking Asia?

It would be kind of amusing if there's a real-life Mark who is occasionally Jaspreet on the phone.
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