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Thread: Poor customer service from Bonvoy agents [Retitled by moderator]
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Old Jul 15, 2019 | 11:17 am
  #19  
Fizzer
15 Years on Site
 
Join Date: Mar 2006
Location: YQR
Programs: Nexus/GE, UA/MPG, Bonvoy Tit, LTP
Posts: 1,294
FWIW both of my recent requests for missing nights/ points etc were handled by this email ( who replied when I used the old Research email address).

[email protected]


In each of my last 2 cases they were resolved within an hour of the email ( 20-30 minutes for the last one), with email confirmation of the resolution. Easy, stress free and reliable. No frustration involved.
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