Originally Posted by
yyznomad
Something I had suggested (also with a please and thank you and a cherry on top with whipped cream) of the YYZ MLL manager - my suggestion/request was denied on the spot and not even acknowledged for consideration. She said something about "not being allowed to...".
Ah, contracting out. A solution to the problem of wanting to decrease service, ultimately pay more, and finding new and exciting way to frustrate customers, and employees on both sides of the contract.