Timeline / status thus far:
02.10.19 – applied for Global Entry
05.30.19 - submitted an online / web 'complaint' >> incident/ticket #1 was created
05.31.19 - called nearest GE Enrollment Center - 'Yes, we see your application, but cannot do anything about it'
06.03.19 - called 1-877-227-5511 (6/1/4/0) and apparently representative opened a NEW incident/ticket #2 instead of updating existing incident/ticket
06.04.19 – response received with new incident/ticket #2 >> Escalation #1
06.08.19 – response received to incident/ticket #2 >> status: Closed/Clarify
07.05.19 – replied to incident / ticket #2 email asking for status (no response was received)
07.09.19 – responded to 06.08.19 email (incident/ticket #1) asking for status
07.09.19 – response received to incident/ticket #1 >> Escalation #1 >> status: updated
07.13.19 – response received to incident/ticket #1 >> “We have reviewed your application and found no issues. Your application is under review and your account will be updated once the review is completed. Unfortunately this process cannot be expedited further.” >> status: Closed/Clarify
07.15.19 – called 1-877-227-5511 (6/1/4/0) >> they could see application, verified that it has been over 100 days and she is ‘escalating again’
07.15.19 – response received and guess what … another incident/ticket #3 has now been created with a new subject line “Global Entry Application Pending Over 11 Weeks (this must be new) >> Escalation #? >> status: Updated *** within the response, there is this note/hyperlink: We are continuing to work on your issue. If you have more information, update your question here:
As of today: 22 weeks & 1 day = 155 DAYS
Last edited by mcarney64; Jul 15, 2019 at 9:10 am