Originally Posted by
BenSenise
no. it was about "culture." i have experienced lousy customer service from companies in n. america and europe but nothing, absolutely nothing ever came close to my experience with this call center. even my indian friends can't deal with it. even they criticize their own culture in that regard.
Sure, yet AMEX's fraud control centre run out of India is excellent.
India is literally by far the most famous country in the world for running call centres. It's nonsense to claim that Indians can't speak English, can't speak on phones and can't operate call centres. The fact BA's Indian call centre is/ was terrible is all BA's.
Honestly guys, there's more than a little latent racism on this thread which I think is really uncomfortable.