Originally Posted by
EuropeanPete
In BA's case, their Indian call centre is (was?) pretty poor, but once again the issue was that it was a terribly run call centre, not one of ethnicity, linguistic ability or nationality. The people in the centre just have (had?) no idea about any of the BA processes.
no. it was about "culture." i have experienced lousy customer service from companies in n. america and europe but nothing, absolutely nothing ever came close to my experience with this call center. even my indian friends can't deal with it. even they criticize their own culture in that regard.