Originally Posted by
BenSenise
then you've obviously never had to deal with this type of situaton.
Making a few assumptions there, aren't you kiddo? Given that there are thousands upon thousands of complaints about Marriott's American customer service being exactly as bad and doing exactly the same specific things that the OP mentioned, isn't it more likely that the issue is Marriott rather than one of race?
In BA's case, their Indian call centre is (was?) pretty poor, but once again the issue was that it was a terribly run call centre, not one of ethnicity, linguistic ability or nationality. The people in the centre just have (had?) no idea about any of the BA processes.