Originally Posted by
timesnaps
thanks for the thorough explaination. Meanwhile I received an email saying the following:
Your booking on Business Class of CX321 (HKGBCN), 17Jul19 has been confirmed. Please check details on Manage Booking and issue ticket before 13/07/2019 18:00.
Clicking on Manage Booking lets me see the booking as usual, with a yellow marking for the upgraded sector, but no way to issue or confirm. So I still need to call!? - which I just tried, but gave up after 20min on hold. This must be the most frustrating customer service/website experience after Qatar!!
Any other way to get this upgrade finalised?!
Although it's not clear, the ticket needs to be issued over the phone because you need to pay the 20HKD airport fee for HKG departure. There is no way to complete this online. If you were departing from an airport without fee, the ticket would be automatically issued. Most of us here are MPC members, when I need to pay the fee to have an award redemption ticket issued I call MPC desk and either they process immediately or call me back when the agent is ready to take my payment information.
If you called the regular ticketing or Asia Miles desk, the wait times can be long. If you are MPC member, definitely call the MPC service desk first as wait times are much quicker.