Originally Posted by Blumie
On the few occasions when using LHW I've had good experiences, too, but have found that it works better to make your reservations over the phone rather than on the LHW website. I think the reason is that when you make your reservation over the phone with LHW, they send a fax directly to the hotel with bright lights around the fact that you are an LC member entitled to all of the LC benefits, whereas when you do it on the website, everything is handled electronically and the LC membership doesn't get the same prominance.
I book my stays on the LHW website, and then call the dedicated Leaders Club telephone number and ask them to "attach" my Leaders Club Number to my reservation. By doing, so I would always receive an e-mail with a .pdf file attached. The .pdf file would have the details of my booking along with things in the remarks field saying "LEADERS CLUB VIP GUEST PLS EXTEND ALL COURTESIES" along with things like "REQUEST: LEADERS CLUB UPGRADE, REQUST: LEADERS CLUB WELCOME GIFT" etc.
So does the hotel actually get this information via FAX, or just electronically over their Property Management System?
All I remember is one of the hotels actually sending a "reply" to the booking file (I know because whenever here is a change or new remark in my booking file, I always get an e-mail with a .pdf file showing it from LHW) with a remark like "IN HOUSE CFM XXXXX" (which means "In house confirmation number" generated by their Property Management System). Does this mean they have taken note of the requests?
It seems like that they only send the FAX when the hotel's Property Mangement System can't "talk" properly with Pegasus and LHW's reservation system.