Originally Posted by
FlyingHighlander
Thanks for the advice. I think I'll just ignore the app (choosing room/digital key) and see what happens at the front desk upon arrival. I typically never try talk the desk into an upgrade. I simply don't care much of the time - I'm super low maintenance and have no need for a suite or whatever. But since my wife is accompanying me on this trip, and the location is much nicer than my typical locations, it would be nice to score a great room.
So, being a Diamond, is the front desk likely to proactively upgrade me on arrival? Or should I expect to have to politely ask?
If you arrive during the open hours of the EL, you'll likely be escorted upstairs to be checked in. They have a special desk for DIAs and those who have booked Executive Rooms on the 31st floor, where the EL is. This can be quite nice as one can enjoy the EL if there is a line for the check-in, or once you are done, you can go in and have whatever is on offer at the time.
Upgrades are very much dependent on the availability of rooms and or suites for upgrades. Since you are only there for 2 nights at a time, this helps vs. longer stays.