Originally Posted by zvezdast

I applied for renewal (expired last year) on 4/19.
On 5/15, emailed them and was told it's still pending
On 5/30, visited the enrollment center at the airport after an international trip - still pending

Today 7/9 (day 81) I called 877-227-5511 (#6/#1/#4/#0) and after several tries got to speak with a live person, and requested to escalate the application.
He confirmed that it was more than 11 weeks, checked the info, said he "can see it's in the final stages" - whatever that means, and that there are no issues with it. Then he escalated it. The email he sent says:

Current wait times for resolution is 3-4 weeks. We will contact you via this incident number once the request has been processed.