Originally Posted by
ctuttle
The next thing I learn is that when a Lyft driver's primary vehicle is having trouble, Lyft has a rental division, or has arrangements with a place that rents cars. Problem is when the driver rents a car this company sometimes the replacement car is in worse shape than the car it is replacing.
Lyft has multiple schemes, one where the driver rents the car (with a discount since this is going through Lyft) and can drive the vehicle as if it were their personal vehicle when they're "off-duty." The other scheme is Express Drive where Lyft partners with a rental company to provide vehicles, often high mileage vehicles that the rental company intended to sell as used anyway, and/or had an accident in the vehicle's history, affecting the value. In Express Drive, the driver picks up whatever they're given by the rental company, and they earn at a reduced rate while driving the vehicle, and they have to return it as soon as they're not "on-duty" for Lyft.
Originally Posted by
ctuttle
But I guess Lyft doesn't really care about it's customers, or that is my view after this situation.
You're not wrong, although, Lyft doesn't see you as a customer. Lyft sees you as a beneficiary of their technology services, which is matchmaking between you and an "independent contractor" (aka driver) despite controlling most aspects of the experience.
Originally Posted by
ctuttle
To paraphrase a quote a person made here about a very bad hotel situation in Houston, perhaps I should send a Powerpoint to Lyft CEO Logan Green entitled "Yours is a very bad company"
Good luck. He'll most likely ignore you like he ignored me.
Originally Posted by
strife
That said, I do feel Lyft in general has much less culture of service recovery and compensation, which is quite unfortunate as Uber is a very poor company in many other regards.
Lyft was handing out credits like candy until late last year. Since they've had their IPO, they've really clamped down. I hope the market punishes them.