Old Jul 11, 19, 2:27 pm
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Join Date: Dec 2003
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Posts: 22,064
Originally Posted by Dreamliners View Post
So I just bought the ticket yesterday night and then the next day I tried to cancel the reservation.
I then searched on google and dial the 1833 number which I later realize it was myflightsearch.com
and I spoke to them regarding of cancelling my flight. They told me I won't get full refund and I was
wondering why, since it's under 24 hours period, so I told then that I'll think about it. When I hung up the
phone and call United number that starts with 1866 number, the automated system couldn't find my
reservation any longer. So I went to United.com and search for my flight and it appears that the
website I called earlier have cancelled my reservation without my knowledge.

So I'm here looking for anyone who can assist me what I can do from here onward? Can I ask my CC
to dispute United charges? I paid over $1400 for the ticket and I don't know what will happen to it.
I appreciated for all the help.
We're you aware that you were purchasing your ticket from a travel agent, and not directly with the airline? Perhaps the reason why you were not offered a full refund is because your travel agent charges a fee for cancelling tickets/issuing refunds.

Edited to add: Travel agents are not required to offer a free, 24-hour cancellation. From the U.S. Department of Transportation website:

What if I purchased or reserved my ticket through a travel agent or online travel agency?
  • The refund/reservation requirement for airlines does not apply to tickets booked through online travel agencies, travel agents, or other third-party agents. However, these agents are free to apply the same or similar procedures to provide equivalent or similar customer service."

Last edited by guv1976; Jul 11, 19 at 2:36 pm
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